At Advanced Quality, we take pride in the quality of our products and aspire to maintain high customer satisfaction, thus, we are positive that you are going to love your purchases. However, should this not be the case and should you wish to return or exchange your order, kindly email us to ensure that the item for exchange or return requested, complies with the Exchange and Returns policy. To avoid inconvenience with customs and extra charges, please do not ship back to us without prior notice.
Upon confirmation of possible return or exchange, the item would be exchangeable within 15 days on condition that the purchased item is in new condition, unused, unworn, unmounted… and that all the documents accompanying the original parcel (i.e. certificates, gift boxes) be kept and submitted. Please note that handling charges are subject to individual cases based on the area of delivery. To ensure a smooth return, please check with us in advance regarding the logistic details.
Advanced Quality Ltd. reserves the right to charge restocking fee inclusive of outbound shipping fees and payment system commission charged from us. Upon agreement, we will issue a refund of the full amount of your purchase to you, less any original shipping and handling charges previously applied. Our return policy is in accordance to Israeli law, You are liable for the inbound return shipment charges, duty, and taxes as well. For tracking purposes, we recommend shipping returned merchandise via an insured. We also recommend that customers request adequate insurance to cover the purchase price of the shipment. In the case of the original certificate of the purchase not being returned, the customer is liable for an additional 300 USD fee, deducted from the amount being refunded. Furthermore, please note that bespoke items or special orders that we currently do not carry in stock, cannot be exchanged or returned under any circumstances.
In some instances, it is possible for you to return an item to us with 100% refund and no charges at all. The satisfaction of our clients is of utmost importance, therefore, we are always open to discussion concerning any issue. We are always open to discuss each particular case with you and see how we can leave you content.